Playhouse Help Center

Pooh's Playhouse offers women's apparel created to make every customer feel confident, feminine, polished, and powerful. Collections may include matching sets, rompers, activewear, loungewear, statement pieces, and limited seasonal releases.

Yes. Many items are released in limited quantities. Availability may vary by style, size, and color. Once an item sells out, a restock is not guaranteed.

Select signature pieces may return, but limited-release items may not be restocked. Follow Pooh's Playhouse on social media and join the email list for restock announcements and upcoming drops.

Orders begin processing shortly after they are placed. Changes and cancellations are not guaranteed. Contact us as soon as possible at Playhousepooh@gmail.com .

Once an order has entered processing, been prepared for pickup, or shipped, it cannot be changed or canceled.

Contact us immediately with your order number and the correct address. Address changes are not guaranteed after an order has begun processing.

Customers are responsible for reviewing all contact, delivery, and shipping information before submitting an order.

Review the product description and size guide before ordering. Each item may fit differently depending on the fabric, stretch, cut, and style.

• Size down for a more fitted or sculpted look.
• Choose your usual size for the intended fit.
• Size up for additional room or a more relaxed fit.

For help choosing a size, email us before placing your order.

Fit may vary by product. Please review the individual product description for information about stretch, compression, length, and recommended sizing.

Due to limited inventory, size exchanges are not guaranteed. Please review measurements and sizing information carefully before completing your purchase.

Processing time begins after payment has been successfully completed. Processing time is separate from carrier delivery time. Any special processing timeline will be listed on the product page or announced during the collection launch.

Business days do not include weekends or holidays.

Once your order ships, a tracking confirmation will be sent to the email address or phone number provided at checkout.

Please allow time for the shipping carrier to scan and update the tracking number.

First, check around the delivery area, with members of your household, nearby neighbors, apartment management, and your local carrier office.

Once a carrier marks a package as delivered, Pooh's Playhouse is not responsible for packages that are lost, stolen, misplaced, or delivered to an address entered incorrectly by the customer.

Contact the shipping carrier directly to open a missing-package inquiry.

Pooh's Playhouse currently ships within the United States unless another shipping destination is made available at checkout.

Due to limited inventory and the nature of our apparel, all sales are final unless otherwise stated in a specific product listing.

Customers are responsible for reviewing product descriptions, colors, sizing, pickup details, and shipping information before completing an order.

Contact us within 48 hours of delivery or pickup if you receive an incorrect or damaged item.

Please include:

• Your full name
• Your order number
• Clear photos of the item
• Photos of the packaging
• A brief description of the issue

Items that have been worn, washed, stained, damaged after receipt, or altered are not eligible for review.

Colors may appear slightly different depending on lighting, screen settings, photography, and device display. Minor color differences are not considered defects.

Always review the care label attached to your item first. General care recommendations include:

• Turn the item inside out before washing.
• Wash with similar colors.
• Use cold water and a gentle cycle.
• Do not use bleach.
• Hang dry when possible.
• If machine drying, use low heat.
• Do not iron directly over logos, prints, or embellishments.

Avoid excessive heat, harsh detergents, bleach, and washing with rough materials. Store garments clean and dry, and avoid pulling directly on zippers, logos, or decorative details.